Easy Access to File Claims for Tourists Visiting the City of Buenos Aires

On March 15, 2024, the Consumer Protection Authority of the City of Buenos Aires issued Disposition DI-2024-1659-GCABA-DGDYPC, establishing the Protocol of Action: Tourist Desk, in place since March 18, 2024.

Tourists may submit their claims at this desk specially created for them if the purchase was made in the City of Buenos Aires (CABA) or abroad, but to a supplier based in CABA.

Suppliers of touristic goods and services may register at the Tourist Desk to address claims every day of the week, at all hours. Since this Disposition is an invitation to join—i.e., it is not compulsory—there should be no consequences for suppliers who choose not to.

Citizen Attention Centers were established in different parts of CABA, and an online claim submission was introduced through the Consumer Protection Authority’s website, where tourists would have to:

1. prove their non-resident status
2. describe the issue and provide evidence
3. state the involved supplier
4. state their desired solution.
    

The Disposition does not mention in which language can tourists who do not speak Spanish file the claim.

The authority will contact the supplier’s designated representative to resolve the claim within 48 business hours. If the tourist and the representative do not reach an agreement, the claim will automatically become a complaint, according to Law 757, which regulates administrative proceedings for consumer claims in CABA.